Emma is a Customer Experience Expert and Founder of ‘All Things Customer’, a consultancy working with businesses who are online, in store and multi-channel.
‘All Things Customer’ offer customer and employee insights, customer experience and journey reviews, training, and other consultancy services which enable businesses to understand their customers, improve customer; experiences, service, and satisfaction, as well as improving overall operational efficiency.
Emma’s experience includes owning and developing the Customer Experience and Insights strategy for global online beauty retailer, and largest in Europe, Feelunique. She’s spent years analysing and perfecting customer experiences, resulting in improved customer satisfaction, customer retention, a reduction in complaints, and enabling customer-centric solutions and consistency to be driven throughout businesses.